Your IT department, without hiring one.

We're electricians, not computer people, and Henry has become our IT guy. He built us a crane inspection app in one afternoon and it has saved our crews a pile of paperwork on every job since. He did our website, fixed up our email, got our time tracking onto something we actually own and set up our office computers so they're fast, locked down and we just don't have problems with them anymore. He explains it in plain English and it's done right the first time. If I have a question I usually get an answer the same day. For a shop our size that's the difference between worrying about this stuff and not having to think about it.

We're a family sheep farm, and Viscous Bits is who we call for anything technical, desktop support, our email, the website and online store, troubleshooting, and whatever else comes up. They really know their stuff. It has saved us a lot of time and we get more done. They're dependable, and I'd recommend them to any small business that needs help with its technology. We're so grateful for their support.

Creating my own start-up company I was hesitant and didn't really think I required the services of Viscous Bits. However, after a consultation I quickly realised it was best to have them help my business handle my IT needs. I now consult Viscous Bits every time I have questions for prompt and helpful service. Having Viscous Bits as my IT Support team makes me feel comfortable knowing my data is safe and secure.

Viscous Bits has been an irreplaceable partner to our business for years. They built us a Virtual Private Server and still maintain it, moved all of our lead generation sites onto it and modernized every one of them. They have built many web applications for us over the years and replaced our Zapier subscriptions with custom coded APIs, which took a recurring cost off our books. When we need a new site they help us stand one up in days with AI. If a lead ever goes missing they find it and get it back to us, and when one of our clients escalates a problem they respond right away. We are especially impressed with the personal service and quick turnaround time.

We called Viscous Bits because ransomware was in the news and we wanted to know how exposed we were. Henry checked everything, fixed our email, put the website behind proper protection and set up backups that cannot be wiped. Then he came to the office and sorted out the network and the servers too. Once that was done he sat with us, wrote down how a lead moves through our business and built our systems around it. The quoting tool is the big one. Our sales team opens it every morning, enters windows by voice or a short code, and the customer signs on a drawing right there at their kitchen table. Quotes that used to take an afternoon are done in a sitting and the mistakes are gone. When anything comes up, the printer, a suspicious email, a new product to add, we call the same number and it gets handled.

We had a need for desktop, video surveillance and data backup support for our business. Viscous Bits has helped us in many ways, having access to their knowledge is like having an IT Support team without having to pay for the cost of keeping employees on site.